Refund policy

At Hog Creek Hat Co., we want you to be satisfied with your order while also protecting the time and materials that go into producing each hat.

Custom Hats

All custom hat orders are final sale and are not eligible for returns or refunds.

Because custom hats are produced specifically for the customer using their selected logo, design, hat style, colors, and other specifications, they cannot be returned for reasons such as preference, fit, or change of mind.

If there is a defect in materials or workmanship, please refer to our Quality Guarantee for information regarding replacement or resolution options.

Non-Custom Hats

Returns are accepted on non-custom hats provided that the item is returned in new, unworn, and resellable condition.

Approved returns are subject to a 15% restocking fee, which will be deducted from the refund amount.

Original shipping charges are non-refundable. Customers are responsible for return shipping unless the return is the result of an error by Hog Creek Hat Co.

Items showing signs of wear, damage, dirt, odor, alteration, or other use may not be eligible for a refund.

Refunds

Once a returned item has been received and inspected, approved refunds will be issued to the original payment method, less the applicable 15% restocking fee and any non-refundable shipping charges.

Please allow your bank or payment provider additional time to process the refund after it has been issued.

Starting a Return

Before sending a return, please contact support@hogcreekhats.com with your order number and the reason for the return.

Returns sent without prior approval may not be accepted.